Seamless Corporate & Home Vehicle Delivery for Genesis Cars

PreviousNext

In early 2022, our team was awarded the national contract for all new vehicle deliveries for Genesis Motor UK, the luxury automotive division of Hyundai. This marked a strategic partnership to support the brand’s unique direct-to-customer sales model, where every new car is delivered to the client’s door — whether at home, at work, or at a preferred location.

Genesis sought a logistics partner capable of matching their premium customer experience with equally refined transport and handover services. Our proven track record in luxury vehicle logistics, combined with UK-wide coverage and enclosed transport capabilities, positioned us as the ideal choice.

The Challenge

Genesis Cars required a delivery solution that went far beyond traditional dealership handovers. Key requirements included:

• White-glove delivery experience aligned with the brand's luxury positioning.
• Flexible scheduling to meet customers at home or work at their convenience.
• Enclosed transport for all vehicles to ensure pristine condition on arrival.
• Trained handover specialists capable of walking customers through vehicle features and controls.
• Nationwide scalability to support growing volumes as the brand expanded its UK footprint.

Our Solution

We deployed a dedicated delivery team equipped with enclosed, GPS-tracked transporters, and handover professionals trained to deliver a luxury experience from first contact to final sign-off. Every delivery included:

• Pre-delivery inspection and vehicle preparation
• Real-time communication and arrival tracking
• Personalised handover experience, including tech walkthroughs
• Digital confirmation and post-delivery customer feedback
• Full UK-wide delivery, with flexible timing to suit customer schedules

We also implemented a back-end logistics platform to coordinate scheduling, route optimisation, and live reporting for Genesis headquarters.

The Results

Since the start of the partnership, we have successfully completed over 1,200 individual vehicle deliveries, maintaining a 99.7% on-time delivery rate and receiving consistently high customer satisfaction scores. Highlights include:

• Zero delivery damage incidents recorded
• Average handover time: 45 minutes, ensuring complete customer understanding
• Strong positive feedback from customers praising professionalism, clarity, and vehicle condition
• Seamless integration with Genesis UK logistics and customer service teams

Client Testimonial

"The delivery experience is a key part of the Genesis promise — and our customers consistently tell us that it exceeds expectations. The team delivers not just the vehicle, but the luxury experience our brand is built on."
— Head of Operations, Genesis UK

Conclusion

Our partnership with Genesis Motor UK showcases our ability to support luxury automotive brands with premium, scalable delivery services that reflect their values. Whether delivering to a private residence or corporate HQ, we ensure every interaction is smooth, professional, and memorable — from first mile to last.